Privacy Policy

1. Introduction

Lore ("we," "us," or "our") operates an AI-powered knowledge management platform that enables teams to capture, organize, and surface institutional knowledge. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and related services (the "Platform").

2. Information We Collect

Information You Provide

• Account Information: Name, email, password, profile picture, and organization details.
• Content: Documents, notes, knowledge entries, and any data you upload.
• Payment Information: Billing address and payment details, processed securely through our payment provider.
• Communications: Messages, feedback, and support requests.

Information Collected Automatically

• Usage Data: Feature usage patterns, interaction metrics, and engagement analytics.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: Session, preference, security, and analytics cookies.
• AI Interaction Data: Prompts, queries, and interactions with our AI features.

Information from Third Parties

• OAuth Providers: Basic profile information when signing in via Google or other providers.
• Integrations: Data from connected tools and services you explicitly link.

3. AI and Data Training Practices

For standard accounts, we may use anonymized and aggregated data to improve our AI models. Personal identifiers are removed before any training occurs. You can opt out in your account settings.

4. How We Use Your Information

• Service Delivery: Operating the platform, processing transactions, and providing support.
• AI Features: Surfacing relevant knowledge, generating summaries, and organizing content.
• Communication: Sending service updates, security alerts, and promotional materials (with consent).
• Improvement: Analyzing usage patterns to develop new features.
• Security: Detecting fraud, preventing abuse, and maintaining platform integrity.
• Legal Compliance: Meeting regulatory requirements and responding to legal processes.

5. Information Sharing

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share information in limited scenarios:

• Service Providers: Trusted vendors under strict confidentiality agreements (e.g., cloud hosting, payment processing).
• Legal Requirements: When required by law, subpoena, or court order.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with notice to users.
• Consent: When you explicitly authorize us to share information.

6. Data Security

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access is controlled through role-based permissions and multi-factor authentication. In the event of a data breach, we will notify affected users within 72 hours in accordance with applicable laws.

7. Your Rights

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and associated data.
• Portability: Export your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications.

Exercise these rights through your account settings or by contacting hello@getlore.ai.

8. Data Retention

• Active Accounts: Data retained while your account is active.
• Deleted Content: Permanently removed from active servers immediately, and from backups within 90 days.
• Inactive Accounts: May be deleted after 12 months of inactivity, with prior notice.

9. Contact

For privacy inquiries, contact us at hello@getlore.ai.